Question 1

What cleaning method do you use?

Accepted Answer

We use a low-moisture dry cleaning system that lifts dirt from deep in the pile without soaking your carpet. Instead of flooding the fibres with water, we apply a professional cleaning solution, agitate it through the carpet and extract the soil with high-powered equipment. The result is a deep, even clean with a fraction of the water used by traditional steam cleaning.

Question 2

Is the cleaning safe for children, pets and allergy sufferers?

Accepted Answer

Yes. We use eco-friendly, non-toxic solutions with no harsh solvents or lingering chemical smell. Because we leave very little moisture behind, there is no damp environment for mould or dust mites to thrive in, which makes our method a good choice for households with babies, pets or asthma and allergies.

Question 3

What can you clean?

Accepted Answer

Carpets, rugs, couches and upholstery, mattresses, and tile and grout floors. We clean most common carpet fibres including wool, nylon, polyester and solution-dyed synthetics, and upholstery in microfibre, cotton, wool and blends. Tell us what you have when you request a quote and we will confirm the best approach.

Question 4

Do I need to move furniture before you arrive?

Accepted Answer

No. We will move light items such as dining chairs and small furniture out of the way as we work, and clean around beds and heavy pieces. If you would like large furniture moved so the area underneath can be cleaned, let us know in advance so we can plan the extra time and have a hand available.

Question 5

Do you bring your own equipment and cleaning products?

Accepted Answer

Yes, we arrive with everything needed for the job, including our own equipment and professional solutions. We just need access to a standard power point and a parking spot close to the entrance so we can carry equipment in and out quickly.

Question 6

Can you remove tough stains and odours?

Accepted Answer

We treat stubborn stains such as pet accidents, red wine, coffee, tea, soft drink, makeup and food spills, and we neutralise embedded odours rather than covering them up. Most stains lift well, but there are some that cannot be fully reversed, including bleach damage, dye stains, burns and wear from heavy foot traffic. If a stain is permanent, we will tell you honestly before you commit to the clean.

Question 7

Do you clean offices and commercial premises?

Accepted Answer

Yes. We clean offices, shops, cafés, clinics and rental and display properties as well as homes. Because our carpets are dry within one to two hours, most commercial jobs can be booked outside your busiest trading hours with minimal disruption.

Question 8

How long will my carpets take to dry?

Accepted Answer

Most carpets are dry to the touch within one to two hours of us finishing, and fully dry shortly after. That is far quicker than steam or wet cleaning, where carpets can stay damp for a day or more.

Question 9

Can I walk on the carpet while it is drying?

Accepted Answer

Yes, you can walk on it straight away in clean socks or bare feet. We ask that you avoid shoes, keep pets and children off the treated area until it is dry, and avoid dragging furniture across damp fibres.

Question 10

How soon can I move furniture back?

Accepted Answer

Usually after one to two hours, once the surface is dry to touch. For heavier pieces, give it a little longer or place protective pads under the legs for the first day so the carpet pile is not flattened while it settles.

Question 11

Why does your cleaning dry so much faster than steam cleaning?

Accepted Answer

Because we do not saturate the carpet. Steam cleaning forces large volumes of water into the carpet and underlay, which then has to evaporate out. Our low-moisture process cleans the fibres with a controlled amount of solution and extracts almost all of it, so there is very little water left to dry.

Question 12

Does the weather or humidity affect drying time?

Accepted Answer

Slightly. Warm, well-ventilated rooms dry fastest. On a cool, humid or rainy day, or in a room with all the doors closed, allow a little extra time. Running a heater, air conditioner or ceiling fan and leaving internal doors open will speed things up.

Question 13

How long do upholstery and mattresses take to dry?

Accepted Answer

Couches, dining chairs and mattresses typically feel dry within two to four hours, as the fabric and foam hold a little more moisture than carpet pile. Good airflow in the room helps, and a mattress is best left uncovered for the rest of the day after cleaning.

Question 14

How do I book a clean?

Accepted Answer

Call us, send a message through the website contact form, or use the free quote button on any page. Tell us the services you need, the number of rooms or items, and your suburb, and we will confirm a price and a time that works for you.

Question 15

Do you charge for a quote?

Accepted Answer

No. Quotes are free and come with no obligation. We will give you a clear price for the job before we start so there are no surprises on the day.

Question 16

How far in advance should I book?

Accepted Answer

A few days ahead is usually enough, though it pays to book earlier around busy periods such as end of lease moves, pre-sale property presentations, spring cleaning and the weeks before public holidays. If you need something sooner, call us, as we can often fit short-notice jobs into the schedule.

Question 17

What days and times do you have available?

Accepted Answer

We usually have morning and afternoon appointments across the week, with Saturday bookings available depending on the diary. Call us with the date you have in mind and we will find the closest available slot.

Question 18

Can I get a same-day or urgent appointment?

Accepted Answer

Sometimes, yes. End of lease inspections, last-minute property settlements and urgent stain emergencies are common requests, so we hold some flexibility in the schedule. Call us directly for anything urgent and we will do our best to get to you the same day.

Question 19

How long does an appointment take?

Accepted Answer

As a guide, a one or two bedroom apartment is usually around an hour, a three bedroom home with living areas takes two to three hours, and larger homes or jobs combining carpet, upholstery and tile take longer. We will give you a realistic time estimate when we quote.

Question 20

What happens if I need to reschedule or cancel?

Accepted Answer

Just let us know as early as you can so the time can be offered to another customer. We will move your booking to the next slot that suits you, and there is no charge for a change made before the appointment day.

Carpet Cleaning FAQs

Cleaning Process